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	<title>Dave Trott's Blog</title>
	<atom:link href="http://www.cstadvertising.com/blog/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.cstadvertising.com/blog</link>
	<description>Creative thinking and critique from Dave Trott</description>
	<pubDate>Wed, 10 Mar 2010 11:14:39 +0000</pubDate>
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		<title>I&#8217;D RATHER BE EMBARRASSED INSIDE THE AGENCY, THAN OUTSIDE</title>
		<link>http://www.cstadvertising.com/blog/2010/03/id-rather-be-embarrassed-inside-the-agency-than-outside/</link>
		<comments>http://www.cstadvertising.com/blog/2010/03/id-rather-be-embarrassed-inside-the-agency-than-outside/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 11:09:25 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/2010/03/id-rather-be-embarrassed-inside-the-agency-than-outside/</guid>
		<description><![CDATA[We can have all the arguments internally.

If there's a mistake or problem, we'll find out before the ad runs.]]></description>
			<content:encoded><![CDATA[<p>My son used to go to a school for nice, intelligent, middle-class boys.</p>
<p>All approaching puberty.</p>
<p>One day we had one of those conversations that sons and dads have.</p>
<p>It was a similar situation to the one The Who sing about in <strong>&#8220;Pictures Of Lilly&#8221;.</strong></p>
<p>So, I went into the office and asked Yvonne, my PA, if she could pop over to the newsagent.</p>
<p>I said I needed copies of Playboy, Men Only, Hustler, and anything else she could find on the top shelf.</p>
<p>Yvonne asked why I couldn&#8217;t go and get them myself.</p>
<p>It was a fair question.</p>
<p>The truth is our offices were in Soho.</p>
<p>And I didn&#8217;t want to join all the other blokes leafing through porn mags.</p>
<p>So Yvonne, being a good sport, eventually went and got them for me.</p>
<p>I took them home and gave them to my son.</p>
<p>I said, <strong>&#8220;Put these where Mum, Grandma, or Carol (the cleaning lady) can&#8217;t find them.&#8221;</strong></p>
<p>And that was that.</p>
<p>I thought.</p>
<p>A month or so later I got a package in the post.</p>
<p>I opened it up and it was all the porn mags.</p>
<p>Plus a letter from my son&#8217;s headmaster.</p>
<p>It said, <strong>&#8220;One of our teachers saw a large crowd of boys in the playground, gathered around your son.</strong></p>
<p><strong>Upon approaching them he discovered your son was showing the boys the pictures in these magazines.</strong></p>
<p><strong>He asked your son where he acquired them and your son told him they were yours.</strong></p>
<p><strong>Magazines like these are not allowed in school, so we thought you might like to have them back.&#8221;</strong></p>
<p>To get himself out of trouble, my own son&#8217;s grassed me up.</p>
<p>Now what happens on next parent&#8217;s day?</p>
<p>Every teacher will think I&#8217;ve got a massive stash of porn mags at home.</p>
<p>I avoided the embarrassment of buying the mags, but this is now much worse.</p>
<p>It&#8217;s the equivalent of the argument I always have with Gordon.</p>
<p>About whether we should show our ads to anyone else or not.</p>
<p>Gordon is an art director, so he doesn&#8217;t trust anyone.</p>
<p>He wouldn&#8217;t even show the ads to me if he had the choice.</p>
<p>He just wants to run the ads before anyone can interfere with them.</p>
<p>I feel the other way.</p>
<p>I want to show the ads to everyone before they run.</p>
<p>That way, if there are any problems, we&#8217;ll know about them.</p>
<p>And we can fix them.</p>
<p>We can have all the arguments internally.</p>
<p>If there&#8217;s a mistake or problem, we&#8217;ll find out <em>before</em> the ad runs.</p>
<p>That&#8217;s got to be better than finding it&#8217;s wrong <em>after </em>the ad&#8217;s run, and everyone outside the agency has seen it.</p>
<p>Then it&#8217;s too late to do anything about it.</p>
<p>Then it really is embarrassing.</p>
<p>That&#8217;s why I think it makes sense to ask everyone else about your ads.</p>
<p>Literally everyone.</p>
<p>From the office cleaner upward.</p>
<p>With one proviso.</p>
<p>Everyone who <em><span style="text-decoration: underline;">doesn&#8217;t</span></em> work on the account.</p>
<p>Planners, account men, production, studio, media, secretaries.</p>
<p>Anyone who <em><span style="text-decoration: underline;">doesn&#8217;t</span></em> know the brief.</p>
<p>So they don&#8217;t know what the ad&#8217;s supposed to say.</p>
<p>They can judge it like the man, or woman, in the street.</p>
<p>They judge whether they&#8217;d stop and look at it, whether they&#8217;d remember it, whether it&#8217;s interesting.</p>
<p>The account man, or planner, who wrote the brief can&#8217;t judge that.</p>
<p>They&#8217;re too involved.</p>
<p>They know what the brief says, so they&#8217;re looking for that.</p>
<p>They&#8217;re not looking for impact, involvement, memorability.</p>
<p>So they can&#8217;t judge the ad from the consumer&#8217;s POV.</p>
<p>There&#8217;s another great thing about asking people who <em>don&#8217;t</em> work on the account what they think of your ads.</p>
<p>You <em>don&#8217;t</em> have to listen to them.</p>
<p>Unless you think they&#8217;re right.</p>
<p>You haven&#8217;t got that option with the people who work on the account.</p>
<p>If they&#8217;ve got an opinion they&#8217;re going to fight for it.</p>
<p>So I always ask people who don&#8217;t know the brief.</p>
<p>Then I can decide what to do.</p>
<p>I want that information, so I&#8217;ve got the option.</p>
<p>I&#8217;d much rather be embarrassed inside the agency than outside.</p>
]]></content:encoded>
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		<title>DIFFERENT SCHOOLS OF MANAGEMENT</title>
		<link>http://www.cstadvertising.com/blog/2010/03/different-schools-of-management/</link>
		<comments>http://www.cstadvertising.com/blog/2010/03/different-schools-of-management/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 09:56:19 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=623</guid>
		<description><![CDATA[That was definitely one way to run an agency.

Although not the one Stanley is more famous for.]]></description>
			<content:encoded><![CDATA[<p>Stanley Pollitt was in the BMP pub one evening after work.</p>
<p>The head-of-art was there too.</p>
<p>They were discussing Dave Christensen.</p>
<p>Dave was then a junior art director, and he&#8217;d just been fired by the creative director, Gabe Massimi.</p>
<p>Stanley was furious.</p>
<p>He thought Dave was young and talented and it wasn&#8217;t fair.</p>
<p>Stanley began telling the head-of-art that he should have taken better care of Dave, looked after him more.</p>
<p>The head of art said something along the lines of, <strong>&#8220;Don&#8217;t fucking tell me what I should have done. It&#8217;s your fucking agency. You did fuck-all to stop it you fucking hypocrite.&#8221;</strong></p>
<p>In the circs, this wasn&#8217;t a smart thing to say.</p>
<p>The circs being:</p>
<p>1)    Cold refreshment had been liberally taken.</p>
<p>2)    Stanley looked like a tubby, bald old duffer, but he&#8217;d been a boxing blue at Cambridge.</p>
<p>So Stanley hauled off and gave the head-of-art what we used to call a fourpenny one.</p>
<p>The head-of-art cartwheeled across the floor of the pub.</p>
<p>And, almost without stopping, picked himself up and ran out the door.</p>
<p>Stanley went back to his drink.</p>
<p>Shortly after, the head-of-art left the agency.</p>
<p>Gabe Massimi got fired.</p>
<p>And Dave Christensen was un-fired, and went on to win lots of awards.</p>
<p>That was definitely one way to run an agency.</p>
<p>Although not the one Stanley is more famous for.</p>
<p>However, another believer in this school of management was Kerry Millett.</p>
<p>Kerry was head of creative services at GGT.</p>
<p>She also used to sing in some of the roughest pubs in south east London.</p>
<p>In fact Kerry was from a very tough estate in Bermondsey.</p>
<p>Briefly, you didn&#8217;t mess with Kerry.</p>
<p>One evening there was an agency party.</p>
<p>Lots of drinking, loud music, flashing lights, everyone dancing.</p>
<p>One of our art directors was going out with Kerry&#8217;s secretary.</p>
<p>He&#8217;d had a few drinks and he was having a row with her, on the dance floor.</p>
<p>One thing led to another and, for some reason, he slapped her.</p>
<p>Kerry had been watching this.</p>
<p>She walked onto the dance floor and knocked the art director out.</p>
<p>One punch.</p>
<p>He went down like a sack of spuds.</p>
<p>Two of the other creatives went onto the dance floor and carried him off.</p>
<p>Kerry came back rubbing her knuckles.</p>
<p>She picked up her drink and said, <strong>&#8220;I don&#8217;t like blokes hitting women.&#8221;</strong></p>
<p>That&#8217;s how Kerry ran the creative services department.</p>
<p>Tony Brignul was a creative director at CDP.</p>
<p>He was also a superb copywriter.</p>
<p>And a published poet.</p>
<p>Tony won more D&amp;AD pencils than any other copywriter.</p>
<p>In short, Tony took copywriting very seriously.</p>
<p>One day an account man came back from the client and handed Tony a piece of paper.</p>
<p>It was Tony&#8217;s copy, with some parts scratched out and changed.</p>
<p>Tony said, <strong>&#8220;What&#8217;s this?&#8221;</strong></p>
<p>The account man said, <strong>&#8220;The client had one or two problems, so I&#8217;ve rewritten a few bits. I think it&#8217;s an improvement.&#8221;</strong></p>
<p>And Tony knocked him out.</p>
<p>But Tony was a sensitive man.</p>
<p>And he began to wonder if he&#8217;d been too harsh.</p>
<p>The account man had made a mistake, but he was only doing his job.</p>
<p>Tony began to feel bad.</p>
<p>So he went to see the account man, and he apologised.</p>
<p>He said, although the account man was wrong to change the copy, he felt he&#8217;d overreacted.</p>
<p>The account man accepted the apology.</p>
<p>Then he said he did however think he&#8217;d been right to change the copy.</p>
<p>His version was much better than Tony&#8217;s original.</p>
<p>So Tony knocked him out again.</p>
<p><strong> </strong></p>
]]></content:encoded>
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		<title>WHAT I LEARNED IN THE PLAYGROUND</title>
		<link>http://www.cstadvertising.com/blog/2010/03/what-i-learned-in-the-playground/</link>
		<comments>http://www.cstadvertising.com/blog/2010/03/what-i-learned-in-the-playground/#comments</comments>
		<pubDate>Wed, 03 Mar 2010 23:14:17 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=620</guid>
		<description><![CDATA[See, the school playground is a great place to learn mnemonics.

A device to implant something in the memory.]]></description>
			<content:encoded><![CDATA[<p>When my son was very small he came back from school one day looking upset.</p>
<p>I asked him what was up.</p>
<p>He said, <strong>&#8220;There&#8217;s a boy at school making fun of my name.&#8221;</strong></p>
<p>I asked him what the boy said.</p>
<p>He said, <strong>&#8220;Lee Trott - pee pot.&#8221;</strong></p>
<p>I said, <strong>&#8220;That&#8217;s not so bad, what&#8217;s the problem?&#8221;</strong></p>
<p>He said, <strong>&#8220;I don&#8217;t like it and I don&#8217;t know what to do about it?&#8221;</strong></p>
<p>I said, <strong>&#8220;Well you make fun of his name faster and better than him, until he shuts up.&#8221;</strong></p>
<p>My son said, <strong>&#8220;That&#8217;s okay for you Dad, but I don&#8217;t know how to do it.&#8221;</strong></p>
<p>I said, <strong>&#8220;Pardon?&#8221;</strong></p>
<p>He said, <strong>&#8220;You went to a rough school where people learned stuff like that. But we never learned it at my school.&#8221;</strong></p>
<p>I thought, fair point.</p>
<p>He went to a posh, North London private school, full of very nice, middle-class boys.</p>
<p>I said, <strong>&#8220;What&#8217;s this boy&#8217;s name?&#8221;</strong></p>
<p>My son said, <strong>&#8220;Gbimini Soyinka.&#8221;</strong></p>
<p>I said, <strong>&#8220;And he&#8217;s taking the piss out of your name, right?&#8221;</strong></p>
<p>And I sat my son down and showed him the basics of making fun of other boy&#8217;s names.</p>
<p>See, the school playground is a great place to learn mnemonics.</p>
<p>A device to implant something in the memory.</p>
<p>What the boy had done with my son&#8217;s name was basic assonance.</p>
<p>Repetition of the vowel sound.</p>
<p>Another good device is alliteration.</p>
<p>Repetition of the first letter of a word.</p>
<p>Both of these are great branding devices for us to use.</p>
<p>Registering the brand in the consumer&#8217;s mind.</p>
<p>So that you can&#8217;t remember an ad without remembering who it was for.</p>
<p>We use those devices all the time.</p>
<p>At BMP we did <strong>&#8216;Do it for half at Halfords&#8221;</strong></p>
<p>At Saatchi they did, <strong>&#8220;Don&#8217;t &#8216;um and arr&#8217; go Red Star&#8221;</strong></p>
<p>At GGT we did, <strong>&#8220;Hello Tosh, gotta Toshiba.&#8221;</strong></p>
<p><strong>&#8220;Ariston and on and on and on.&#8221;</strong></p>
<p><strong>&#8220;You can break a brolly but you can&#8217;t knacker a Knirps.&#8221;</strong></p>
<p><strong>&#8220;You&#8217;ll be amazed at a Mazda.&#8221;</strong></p>
<p>The very lessons you learn in the playground, making fun of other people&#8217;s names, is how people&#8217;s minds work.</p>
<p>If you want something to stick, get a mnemonic.</p>
<p>So that&#8217;s a great tool to have when brand awareness is critical.</p>
<p>When the brief is Brand-Share, not Market-Growth.</p>
<p>Especially when you don&#8217;t have a definite point of difference.</p>
<p>Without a mnemonic you could just be growing the market for whoever is brand leader.</p>
<p>Another thing you learn fast in the playground is how to beat someone bigger and better than you.</p>
<p>And you do that by changing the rules.</p>
<p>That&#8217;s creativity.</p>
<p>So if a bigger tougher guy makes fun of you, you can&#8217;t make fun of him back.</p>
<p>But what you can do is make fun of yourself faster and better than he can.</p>
<p>Suddenly the crowd is laughing with you.</p>
<p>They&#8217;re on your side not his.</p>
<p>And he doesn&#8217;t know what to do.</p>
<p>He can&#8217;t get upset because you&#8217;re making fun of yourself.</p>
<p>But he&#8217;s being beaten, because you&#8217;re funnier.</p>
<p>So he goes away confused.</p>
<p>And you win.</p>
<p>What you learn in those situations is the subject matter is irrelevant.</p>
<p>You win by being creative.</p>
<p>That&#8217;s what interests me.</p>
<p>The way you win creatively, not the subject matter.</p>
<p>That&#8217;s what I found strange about something I wrote here a while ago.</p>
<p>It was about buying a house and out-thinking an estate agent.</p>
<p>I wanted to discuss the creative aspect of it.</p>
<p>But a lot of people just wanted to discuss the morality of it.</p>
<p>Was it right or wrong?</p>
<p>I don&#8217;t see the point of discussing morality.</p>
<p>You either thinks something is moral or it isn&#8217;t.</p>
<p>That&#8217;s not a creative issue.</p>
<p>That&#8217;s a personal opinion.</p>
<p>That&#8217;s the <strong>&#8216;What you do&#8217;.</strong></p>
<p>Creativity is the <strong>&#8216;How you do it&#8217;</strong>.</p>
<p>David Abbott decided not to allow his agency to do cigarette advertising.</p>
<p>That was his moral position.</p>
<p>We can&#8217;t discuss how creative that moral position was.</p>
<p>Or how creatively he decided <em>not</em> to advertise cigarettes.</p>
<p>We can discuss whether Paul Arden&#8217;s Silk Cut advertising is more creative than Alan Waldie&#8217;s Benson &amp; Hedges advertising.</p>
<p>But we can&#8217;t do that with someone who keeps repeating, <strong>&#8220;But cigarette advertising is wrong.&#8221;</strong></p>
<p>Maybe it is wrong.</p>
<p>But that&#8217;s something for a morals blog.</p>
<p>This blog, hopefully, is about creativity.</p>
<p>Stanley Pollitt always used to say that we were like barristers.</p>
<p>The system was set up for our clients to get a fair hearing.</p>
<p>We were simply there to argue their case.</p>
<p>But I admire what David Abbott did, simply because he actually did something.</p>
<p>Most people just sit around and moan about things.</p>
<p>That doesn&#8217;t help anyone.</p>
<p>If you feel strongly you should do something about it.</p>
<p>Get creative.</p>
<p>That&#8217;s what I learned in the playground.</p>
]]></content:encoded>
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		<title>PRESSURE-POINT ADVERTISING</title>
		<link>http://www.cstadvertising.com/blog/2010/03/pressure-point-advertising/</link>
		<comments>http://www.cstadvertising.com/blog/2010/03/pressure-point-advertising/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 09:40:44 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=617</guid>
		<description><![CDATA[Most advertising fails because no one bothers working what the real problem is before they start.

They just blindly assume that running any advertising will increase sales.]]></description>
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<p>Every day I come into the office past people smoking on the pavement.</p>
<p>I pop out at lunchtime and people are standing in the rain, smoking.</p>
<p>I go home at night, past groups of people outside pubs.</p>
<p>Freezing and smoking.</p>
<p>How can smoking like that be any fun?</p>
<p>When I used to smoke, you could smoke anywhere.</p>
<p>Upstairs on buses, upstairs in the cinema, in the office, in the pub, in restaurants, in shops.</p>
<p>Every other carriage on the tube was for smoking.</p>
<p>I used to smoke about 60 a day.</p>
<p>That wasn&#8217;t considered a heavy smoker.</p>
<p>Stanley Pollitt was heavy smoker, he smoked 100 a day.</p>
<p>I used to light the first one up before I got out of bed in the morning.</p>
<p>And stub the last one out in bed at night.</p>
<p>Just like everyone else.</p>
<p>When I was typing, I usually lit the next cigarette up from the previous one.</p>
<p>It seems excessive now.</p>
<p>But that&#8217;s because fewer and fewer people smoke.</p>
<p>When everyone does it, no one notices it.</p>
<p>I started smoking like most schoolboys.</p>
<p>We thought it was macho.</p>
<p>But the truth was it was the opposite.</p>
<p>I was so short of breath I couldn&#8217;t even run away, let alone fight.</p>
<p>So I decided to quit.</p>
<p>I looked at it like any advertising problem.</p>
<p>Most advertising fails because no one bothers working what the real problem is before they start.</p>
<p>They just blindly assume that running any advertising will increase sales.</p>
<p>That&#8217;s why 90% of advertising fails.</p>
<p>It was also why 90% of attempts to stop smoking didn&#8217;t work.</p>
<p>No one bothers working out the real problem before they start.</p>
<p>So I thought, let&#8217;s approach it creatively.</p>
<p>Let&#8217;s see where I can actually be most effective.</p>
<p>I can&#8217;t give up 60 a day just like that.</p>
<p>I&#8217;m too addicted.</p>
<p>But maybe I could transfer the addiction to something easier to give up.</p>
<p>I still needed the nicotine hit.</p>
<p>So I figured, let&#8217;s switch to other sources of nicotine.</p>
<p>Cigars, a pipe, chewing-tobacco, snuff.</p>
<p>First I&#8217;ll reduce my dependence on the actual, physical cigarette.</p>
<p>Then I can cut down my dependence on nicotine itself.</p>
<p>And it worked.</p>
<p>I couldn&#8217;t smoke as many cigars (or as much pipe) as I had cigarettes.</p>
<p>After a week, I got fed up smoking a pipe, so I stopped.</p>
<p>After a month I was getting fed up smoking cigars.</p>
<p>And gradually, naturally, my dependence on nicotine cut itself down.</p>
<p>And after a couple of months, I&#8217;d stopped smoking totally.</p>
<p>What had seemed like a massive problem got resolved bit by bit.</p>
<p>Just like advertising.</p>
<p>Don&#8217;t expect an ad campaign to do the entire sales job on its own.</p>
<p>From factory to consumer.</p>
<p>But by working out what small part advertising can actually effect.</p>
<p>And how that part can influence the whole.</p>
<p>What&#8217;s the pressure point?</p>
<p>Years ago I used to study Kung Fu.</p>
<p>One of the things that impressed me was &#8216;pressure-points&#8217;.</p>
<p>You may have an opponent that is bigger and stronger than you.</p>
<p>If you simply go head-to-head with them you&#8217;ll lose.</p>
<p>But there is a pressure-point just below the inverted V in the ribcage.</p>
<p>If you can strike here with your knuckle, they will collapse.</p>
<p>You don&#8217;t have to oppose their strength, you can remove it.</p>
<p>This is the sort of pressure point advertising should always be looking for.</p>
<p>The knock-on effect.</p>
<p>You don&#8217;t have to knock all the dominoes over.</p>
<p>Just find the first one and knock that over.</p>
<p>As Henry Ford said, <strong>&#8220;No problem is too big if you break it down into small enough pieces.&#8221;</strong></p>
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		<title>START WITH THE PROBLEM NOT THE SOLUTION</title>
		<link>http://www.cstadvertising.com/blog/2010/02/start-with-the-problem-not-the-solution/</link>
		<comments>http://www.cstadvertising.com/blog/2010/02/start-with-the-problem-not-the-solution/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 12:32:14 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=612</guid>
		<description><![CDATA[I think having an expert in that area was roughly ten times more effective use of agency money than letting Gordon do it.]]></description>
			<content:encoded><![CDATA[<p>One morning Gordon Smith came into the office in a foul mood.</p>
<p>The glass had broken on the front of the washing machine at home.</p>
<p>And his wife had told him to get it fixed.</p>
<p>So he stormed into the office and started making phone calls.</p>
<p>Actually &#8216;phone calls&#8217; is a euphemism.</p>
<p>The phone is not Gordon&#8217;s, or any art director&#8217;s, natural instrument.</p>
<p>Art directors are visual people and the phone is a verbal medium.</p>
<p>This is frustrating for them.</p>
<p>So actually he started arguing with the phone.</p>
<p>He approached it with, what we might term &#8216;bad grace&#8217;.</p>
<p>He went round after round with the phone.</p>
<p>It was like watching Frazier fight Ali.</p>
<p>At the end of several hours he was exhausted.</p>
<p>And no nearer getting a new glass-front than when he walked in the office.</p>
<p>Eventually I said, <strong>&#8220;Gord, why don&#8217;t you let the creative dept PA do that?&#8221;</strong></p>
<p>Gord said,<strong> &#8220;It&#8217;s not agency business, it&#8217;s my washing machine.&#8221;</strong></p>
<p>I said,<strong> &#8220;True, but let&#8217;s see what&#8217;s best use of agency resources.</strong></p>
<p><strong>You&#8217;ve just spent two hours getting nowhere. </strong></p>
<p><strong>During that time, we can&#8217;t work together. </strong></p>
<p><strong>So that&#8217;s four hours of expensive creative time spent <span style="text-decoration: underline;">not</span> getting a problem solved.</strong></p>
<p><strong>Doesn&#8217;t it make more sense for the agency to spend less money getting a PA to do that?&#8221;</strong></p>
<p>So we asked the PA, and she made some phone calls.</p>
<p>And in less than fifteen minutes, a new washing machine glass was being delivered to Gordon&#8217;s home.</p>
<p>I think having an expert in that area was roughly ten times more effective use of agency money than letting Gordon do it.</p>
<p>Gordon approached the problem knowing it was something he hated doing.</p>
<p>Knowing he&#8217;d waste ages on the phone, talking to unhelpful people.</p>
<p>Getting frustrated and getting nowhere.</p>
<p>So that&#8217;s exactly what happened.</p>
<p>The PA approached the problem as a simple phone call.</p>
<p>She expected it to get solved easily.</p>
<p>And that&#8217;s exactly what happened.</p>
<p>How you approach a problem determines the outcome.</p>
<p>I&#8217;ve got a Corby trouser-press at home.</p>
<p>One day I noticed one of the plastic feet was broken.</p>
<p>I thought, right I&#8217;ll make a wooden one.</p>
<p>And I&#8217;ll stain it black so that it matches the plastic one.</p>
<p>So I went to B&amp;Q and bought some wood, some screws, some woodstain, a cheap brush, and some white spirit.</p>
<p>Cut the wood to length and screwed it in place.</p>
<p>But the bottom of the trouser press was plastic, so it was very wobbly.</p>
<p>I thought, that foot needs reinforcing.</p>
<p>I&#8217;d better put a longer piece of wood from the back of the wooden foot to the top of the trouser-press.</p>
<p>So I went back to B&amp;Q and bought some small angle-braces, some nails, and some epoxy resin.</p>
<p>Then I went back into the garage and started putting it all together on the Black &amp; Decker WorkMate.</p>
<p>While I was working I had the radio on.</p>
<p>Someone was talking about what women really want from men.</p>
<p>She said all most women really want is someone to put the shelves up.</p>
<p>I thought, that must be tough on women.</p>
<p>They can&#8217;t even put up some shelves up by themselves.</p>
<p>Then I thought, what do they do if they haven&#8217;t got a man?</p>
<p>I thought, I bet they phone someone up to do it for them.</p>
<p>Women can get on the phone and fix most things.</p>
<p>Then I thought, how would she solve the problem I&#8217;ve got?</p>
<p>She&#8217;d look for a phone number first.</p>
<p>So I went upstairs and looked on the side of the trouser-press and there was a label.</p>
<p>And on the label was a phone number.</p>
<p>So I called the number and said, <strong>&#8220;Do you do spare plastic feet for a Corby trouser-press?&#8221;</strong></p>
<p>And the young lady said, <strong>&#8220;Certainly sir, five pounds a pair.&#8217;</strong></p>
<p>So I ordered a pair.</p>
<p>Meanwhile I&#8217;d just wasted about twenty quid on wood, screws, nails, braces, glue, and woodstain, that I wouldn&#8217;t use.</p>
<p>All because I started on the solution, not the problem.</p>
<p>Dennis Lewis was a creative director at BBH years ago.</p>
<p>I once asked him what made them different as an agency.</p>
<p>Dennis said, <strong>&#8220;You know how, at most agencies, the brief comes into the creative department and it takes you about a week working on it to get the brief right, before you can start working on it?&#8221;</strong></p>
<p>I said I did.</p>
<p>He said, <strong>&#8220;Well at BBH it isn&#8217;t like that. They take a lot longer sorting out the brief, but when it lands on your desk it&#8217;s right. You&#8217;re ready to start work on it straight away.&#8221;</strong></p>
<p>That is a sensible use of resource.</p>
<p>There&#8217;s a definition I like a lot:</p>
<p><strong>&#8220;Efficiency is doing things right. </strong></p>
<p><strong>Effectiveness is doing the right things.&#8221;</strong></p>
<p><strong> </strong></p>
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		<title>WHAT YOU DON&#8217;T SEE IS MORE IMPORTANT THAN WHAT YOU DO.</title>
		<link>http://www.cstadvertising.com/blog/2010/02/what-you-dont-see-is-more-important-than-what-you-do/</link>
		<comments>http://www.cstadvertising.com/blog/2010/02/what-you-dont-see-is-more-important-than-what-you-do/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 10:12:22 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=609</guid>
		<description><![CDATA[See, when we look at something we see the obvious.

What we don't see is the other element that brings it all to life.
]]></description>
			<content:encoded><![CDATA[<p> </p>
<p> </p>
<p> </p>
<p>Have you ever seen the corpse of someone you love?</p>
<p>Do you notice how the person isn&#8217;t there anymore?</p>
<p>I know that&#8217;s obvious, right.</p>
<p>They&#8217;re dead.</p>
<p>Of course they&#8217;re not there.</p>
<p>But what I mean is, everything you recognised as the person is still there.</p>
<p>The arms, the legs, the head, the face, the hair, the clothes.</p>
<p>Absolutely every physical atom of the person you loved is there.</p>
<p>But they&#8217;re not there.</p>
<p>And you experience cognitive dissonance.</p>
<p>The physical stuff, all the evidence that they still exist, is there.</p>
<p>All that&#8217;s gone is something that didn&#8217;t physically exist in the first place.</p>
<p>And yet that was the person you loved.</p>
<p>The stuff that isn&#8217;t real is what made them real.</p>
<p>What&#8217;s left isn&#8217;t them, it&#8217;s just a Madam Tussaud&#8217;s waxwork.</p>
<p>The life has gone.</p>
<p>See, when we look at something we see the obvious.</p>
<p>The simple, the immediately apparent.</p>
<p>What we don&#8217;t see is the other element that brings it all to life.</p>
<p>Because it&#8217;s not obvious.</p>
<p>Years ago I was watching a documentary on animation.</p>
<p>It featured Richard Williams, one of the most brilliant animators.</p>
<p>Now as a layman, I didn&#8217;t know a lot about animation.</p>
<p>I thought the job was pretty much done once the characters were designed.</p>
<p>But he explained it isn&#8217;t just about the static drawing of the character.</p>
<p>It&#8217;s about movement.</p>
<p>The animation.</p>
<p>To make the point he filmed 20 seconds of a drunk walking around Soho Square.</p>
<p>Then he took the film and rotoscoped the drunk&#8217;s movements.</p>
<p>Then, frame-by-frame, he redrew each one everso slightly differently.</p>
<p>Subtly changing the way the drunk walked.</p>
<p>Then he ran the piece of film he&#8217;d redrawn.</p>
<p>The drunk still looked the same.</p>
<p>But, because of the way he moved, the drunk became a giraffe.</p>
<p>Then he became a lion.</p>
<p>Then he became a gazelle.</p>
<p>Richard Williams wanted to show how animation had a dimension that other graphic art didn&#8217;t have.</p>
<p>It had life.</p>
<p>Something you just couldn&#8217;t see in a still frame.</p>
<p>I had a similar experience with sculpture.</p>
<p>It didn&#8217;t seem to me that you could do anything in sculpture you couldn&#8217;t do in a painting.</p>
<p>Of course, I <em>knew</em> it was three dimensional instead of two dimensional.</p>
<p>But I didn&#8217;t <em>get</em> it.</p>
<p>Then I went to The Musee Picasso in Paris.</p>
<p>I walked around a sculpture of a woman&#8217;s head.</p>
<p>And as I moved around it changed totally.</p>
<p>Because I couldn&#8217;t see all of it from any one position.</p>
<p>Unlike a painting.</p>
<p>Where you can see absolutely everything from one position.</p>
<p>What I&#8217;d seen up to that point had been photographs of sculptures.</p>
<p>And photographs are two-dimensional.</p>
<p>So I didn&#8217;t get the third dimension until I walked around the sculpture.</p>
<p>Like the head of a bull that Picasso made from a bicycle seat and handlebars.</p>
<p>I&#8217;d seen it in photographs and wondered what the fuss was about.</p>
<p>Stick two things together.</p>
<p>Big deal.</p>
<p>But when you see the actual thing, you walk around it.</p>
<p>And from the side you can see the forward tilt of the horns (handlebars) and the uplifted snout (bicycle-seat).</p>
<p>In the flesh it&#8217;s so much more like a bull&#8217;s head.</p>
<p>It practically snorts.</p>
<p>So the mundane merely physical object lives on one level.</p>
<p>The excitement lives on another level.</p>
<p>The level of bringing something to life.</p>
<p>And that&#8217;s the level where creativity exists.</p>
<p>The spark that exists between other things that transforms them.</p>
<p>The bit that can&#8217;t really be quantified or measured.</p>
<p>The bit the purely rational mind struggles with.</p>
<p>Because you can&#8217;t add or subtract it on a calculator.</p>
<p>You have to feel it.</p>
<p>And feelings, like creativity, don&#8217;t exist in the purely physical world.</p>
<p> </p>
<p>As George Lois says, <strong>&#8220;Creativity is 1 + 1 = 3&#8243;</strong></p>
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		<title>EVERYTHING IS A CHANCE TO BE CREATIVE</title>
		<link>http://www.cstadvertising.com/blog/2010/02/everything-is-a-chance-to-be-creative/</link>
		<comments>http://www.cstadvertising.com/blog/2010/02/everything-is-a-chance-to-be-creative/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 16:35:50 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=606</guid>
		<description><![CDATA[How we can rewrite the rules in our favour?

How can we get upstream of the situation, and turn a problem into an opportunity?

In short, how can
]]></description>
			<content:encoded><![CDATA[<p> </p>
<p>When we were looking for a house, my wife wanted to live in Hampstead.</p>
<p>Eventually, it took us about 3 years to find one.</p>
<p>Every Friday I&#8217;d get the local paper, the Ham and High, and go through the property section.</p>
<p>Then every Saturday we&#8217;d get in the car and go look at them.</p>
<p>The reason it took 3 years isn&#8217;t because we&#8217;re really fussy.</p>
<p>It&#8217;s because my wife&#8217;s Chinese.</p>
<p>And, if you buy a house you have to make sure the Feng Shui is right.</p>
<p>So every time we saw a house we liked we&#8217;d have to send all the details back to her Taoist Temple in Singapore.</p>
<p>What&#8217;s the number on the door?</p>
<p>What way does it face?</p>
<p>Is it on a hill?</p>
<p>Where&#8217;s the nearest running water?</p>
<p>Is the front door below the level of the road?</p>
<p>Is it near a cemetery or Church?</p>
<p>Is it in a cul de sac?</p>
<p>So for 3 years, every house we liked fell at one hurdle or another.</p>
<p>Eventually we found a house we liked that the Chinese Temple also liked.</p>
<p>So I asked the estate agent if he could get the price down.</p>
<p>A few days later he said he couldn&#8217;t.</p>
<p>I asked him to please try again.</p>
<p>Again, a few days later, he said he&#8217;d tried but he couldn&#8217;t.</p>
<p>After 3 years of looking we really wanted this house.</p>
<p>So I looked at the estate agent as an advertising problem.</p>
<p>How could I get him to want what I wanted him to want?</p>
<p>In short, what was in it for him?</p>
<p>An estate agent&#8217;s interest is in keeping the price high, because they get a percentage of the sale.</p>
<p>So I thought, let&#8217;s reverse it so that his interest is in getting the price down, not keeping it up.</p>
<p>So I took him for a coffee.</p>
<p>I said,<strong> &#8220;You&#8217;ve told me you absolutely, definitely can&#8217;t get the price any lower. But what I&#8217;ll do is give you 10%, in cash, of anything you can get me off the price.&#8221;</strong></p>
<p>His eyes went wide.</p>
<p>A couple of days later he came back and told me he&#8217;d managed to get £50,000 off the cost of the house.</p>
<p>So we met up and I gave him £5,000 in an envelope.</p>
<p>Now £5,000 is a lot of money to give someone.</p>
<p>But I looked at it that he&#8217;d just saved me £45,000.</p>
<p>I handled the problem just like an advertising brief.</p>
<p>How can I get them to want what I want them to want?</p>
<p>What&#8217;s in it for them?</p>
<p>How we can rewrite the rules in our favour?</p>
<p>How can we get upstream of the situation, and turn a problem into an opportunity?</p>
<p>In short, how can we handle this creatively?</p>
<p> </p>
<p>Because you can&#8217;t out think anyone else by thinking like everyone else.</p>
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		<title>COME OFF BROADCAST, GO ON RECEIVE</title>
		<link>http://www.cstadvertising.com/blog/2010/02/come-off-broadcast-go-on-receive/</link>
		<comments>http://www.cstadvertising.com/blog/2010/02/come-off-broadcast-go-on-receive/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 11:12:42 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=603</guid>
		<description><![CDATA[So you don't write what's in your head.

You write what's in their head.

It's the same for us.
]]></description>
			<content:encoded><![CDATA[<p> </p>
<p> </p>
<p>William Goldman was one of the most successful Hollywood screenwriters.</p>
<p>Amongst other films, he wrote: Butch Cassidy and the Sundance Kid, Marathon Man, All The President&#8217;s Men, A Bridge Too Far, Misery, and Heat.</p>
<p>He&#8217;s also written some great books about screenwriting.</p>
<p>The most famous one is Adventures In the Screen Trade.</p>
<p>These aren&#8217;t just books full of technical tips about how to write a screenplay.</p>
<p>They&#8217;re really interesting books about how human beings function.</p>
<p>This is very useful for us.</p>
<p>Because the one thing that never changes is people.</p>
<p>And that&#8217;s our medium.</p>
<p>One of the tips he gives is how to write a sellable screenplay.</p>
<p>He says you don&#8217;t get specific in the description.</p>
<p>You don&#8217;t write, <strong>&#8220;Open on the interior of a bar. The door is kicked open, and a six foot tall man stands there. He has windswept blonde hair, and piercing blue eyes that survey the room.&#8221;</strong></p>
<p>You don&#8217;t write that.</p>
<p>You don&#8217;t write that because what happens when you send the script to Dustin Hoffman, or Tom Cruise, or Samuel L. Jackson?</p>
<p>They can see in the first paragraph, that it&#8217;s not them.</p>
<p>By being too specific, you&#8217;ve painted yourself into a corner.</p>
<p>What you should write is, <strong>&#8220;Open on the interior of a bar. The door is kicked open and the powerful presence of a man dominates the space. He seems to fill the room as his eyes travel piercingly over everyone present, as if he could see into their minds.&#8221;</strong></p>
<p>That&#8217;s what you write.</p>
<p>Because it&#8217;s not specific.</p>
<p>It allows anyone from Arnold Schwarzenegger to Danny DeVito to see themselves in that part.</p>
<p>Many movie stars know they aren&#8217;t six foot tall, with blonde hair and blue eyes.</p>
<p>But every movie star thinks they can dominate a room with their presence.</p>
<p>So you don&#8217;t write what&#8217;s in your head.</p>
<p>You write what&#8217;s in their head.</p>
<p>It&#8217;s the same for us.</p>
<p>When we&#8217;re selling a script to a roomful of clients, we don&#8217;t sell them what&#8217;s in our head.</p>
<p>We sell them what&#8217;s in their head.</p>
<p>So I wouldn&#8217;t write, <strong>&#8220;Our hero pulls up in the most stylish car in the world. A maroon, Bentley Continental mark 1, with Mulliner coachwork. The body flowing in a straight line from the roof to the rear bumper.&#8221; </strong></p>
<p>That may well be my idea of the most stylish car there is.</p>
<p>But you know around the table there will be as many opinions as people.</p>
<p>Someone will say, <strong>&#8220;Bentleys are very old fashioned. What about a Ferrari?&#8221;</strong></p>
<p>Someone else will say, <strong>&#8220;Or a Lamborghini, they&#8217;re sexy in yellow.&#8221;</strong></p>
<p>Someone else will say, <strong>&#8220;Or the new Audi. I fancy one of those.&#8221;</strong></p>
<p>Someone else will say, <strong>&#8220;If he can have any car he wants, what about a HumVee, they&#8217;re great.&#8221;</strong></p>
<p>And the idea doesn&#8217;t get sold because everyone&#8217;s upset that whatever car is specified, it&#8217;s not their idea of the best car in the world.</p>
<p>So, taking a lesson from Goldman, we write it differently.</p>
<p><strong>&#8220;Our hero pulls up in the car anyone would have if they could afford anything. Gleaming coachwork, polished chrome, long curving lines. As it gently purrs to a halt, he leaves the leather interior and closes the door with a deeply satisfying thunk.&#8221;</strong></p>
<p>And six different clients see six different cars in the commercial.</p>
<p>An Audi, a Ferrari, a Lamborghini, a Bentley, a HumVee, or anything else.</p>
<p> </p>
<p>The idea being that it&#8217;s easier to sell someone what&#8217;s in their mind, than what&#8217;s in your mind.</p>
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		<title>THAT&#8217;S NOT CREATIVITY, THAT&#8217;S JUST SHOPPING.</title>
		<link>http://www.cstadvertising.com/blog/2010/02/thats-not-creativity-thats-just-shopping/</link>
		<comments>http://www.cstadvertising.com/blog/2010/02/thats-not-creativity-thats-just-shopping/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 11:47:07 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=595</guid>
		<description><![CDATA[Buying stuff is just other people's ideas.

Really creative people make new combinations from what exists.]]></description>
			<content:encoded><![CDATA[<p>I just read this blog-post on <a href="http://jonhoward.typepad.com/livingbrands/2010/02/nothing-is-enough.html"><span style="text-decoration: underline;">this very interesting site</span></a> and it made me think.</p>
<p><strong> &#8220;<span style="text-decoration: underline;">Nothing IS enough</span></strong></p>
<p><strong> </strong></p>
<p><strong>Materalism is out of control.</strong></p>
<p><strong>Our desire for &#8216;more&#8217; simply feeds continued discontent.</strong></p>
<p><strong>Our pursuit of &#8216;things&#8217; that will bring us happiness makes us unhappy. </strong></p>
<p><strong>Our attempts to &#8216;improve&#8217; our lives is destroying the world in which we live.</strong></p>
<p><strong>We need to change our expectations, and start appreciating life for what it is.</strong></p>
<p><strong>We need to stop thinking that what we have will make us happy&#8230;</strong></p>
<p><strong>&#8230;and start recognising that we can be happy with what we have.</strong></p>
<p><strong>We need to stop feeling that nothing is enough&#8230;</strong></p>
<p><strong>&#8230;and start realising that nothing can be enough.</strong></p>
<p><strong>Maybe we just need to stop.&#8221;</strong></p>
<p>On the one hand I agree with it.</p>
<p>On the other I don&#8217;t.</p>
<p>I don&#8217;t agree that attempting to improve our lives has to destroy the world.</p>
<p>But I do agree that just buying stuff is the wrong way to do it.</p>
<p>It&#8217;s dull and boring.</p>
<p>Paul Arden once said to me, <strong>&#8220;I&#8217;m not buying anything anymore.</strong></p>
<p><strong>Buying things is just other people&#8217;s ideas.</strong></p>
<p><strong>There&#8217;s nothing creative or clever in paying other people to do it.</strong></p>
<p><strong>Anyone can buy the same stuff.</strong></p>
<p><strong>It&#8217;s just boring.&#8221;</strong></p>
<p>True enough.</p>
<p>But it always has been.</p>
<p>Shopping has never been about creativity.</p>
<p>It&#8217;s just a way of showing off wealth.</p>
<p>Like WAGs.</p>
<p>About as creative as banking.</p>
<p>Just acquiring someone else&#8217;s creative thinking.</p>
<p>The only creative act is counting off the notes.</p>
<p>That&#8217;s why, traditionally, art school students &#8217;shopped&#8217; at places other people didn&#8217;t.</p>
<p>Oxfam shops, junk yards, army surplus stores, skips, pavements.</p>
<p>It&#8217;s not about what you can afford to buy.</p>
<p>It&#8217;s about what you can find, what you can see that no one else sees.</p>
<p>Buying stuff is just other people&#8217;s ideas.</p>
<p>Really creative people make new combinations from what exists.</p>
<p>Look at Picasso&#8217;s most creative pieces.</p>
<p>A gorilla&#8217;s head made from two toy cars stuck together.</p>
<p>A bull&#8217;s head made from a bike saddle and a handlebar.</p>
<p>An owl made from a rusted trowel.</p>
<p>A stork made from an old bent gas-pipe tap.</p>
<p>A head made from a wooden box, a plate, and some buttons.</p>
<p>A woman with hands made from dinner forks.</p>
<p>A face made from a broken clay urn, with the handle as the nose.</p>
<p>All made from stuff that was lying around, unwanted.</p>
<p>Stuff everyone else just saw as junk.</p>
<p>What was new was the combination.</p>
<p>What he saw that nobody else saw.</p>
<p>Not just what he bought before anyone else bought it.</p>
<p>That&#8217;s not creativity.</p>
<p>But that seems to be what passes for creativity in advertising.</p>
<p>Being the first to use the latest computer-graphics technique.</p>
<p>Quickly using the latest digital app before anyone else.</p>
<p>Quickly using the latest internet technique before anyone else.</p>
<p>Being the first to rush in and buy it and show it off.</p>
<p>Despite the fact that it&#8217;s going to be out of date as soon as the second and third person does it.</p>
<p>Picasso didn&#8217;t rush out and buy the latest bicycle saddle and handlebar before anyone else.</p>
<p>He picked up some rusting old bits of bike that had been lying around for ages.</p>
<p>Unwanted, unnoticed, rubbish.</p>
<p>And he made something amazing from them</p>
<p>Using the latest technique isn&#8217;t creativity, it&#8217;s just fashion.</p>
<p>It&#8217;ll be out of date almost as soon as it runs.</p>
<p>But great ideas never go out of date.</p>
<p>Tell me, if you made VW <strong>&#8216;Snow Plough&#8217;</strong> today, wouldn&#8217;t it be the best commercial around?</p>
<p>Or the Avis <strong>&#8216;We Try Harder&#8217;</strong> campaign, wouldn&#8217;t it blow everything else away?</p>
<p>Of Fedex <strong>&#8216;When It Absolutely Positively Has To Be There Overnight&#8217;</strong> campaign?</p>
<p>Or the <strong>&#8216;Smash Martians&#8217;</strong>?</p>
<p>Or B&amp;H <strong>&#8216;Iguana&#8217;</strong>?</p>
<p>Or Lego <strong>&#8216;Kipper&#8217;</strong>?</p>
<p>Or any one of several dozen ads and campaigns that everyone remembers and talks about decades later.</p>
<p>Ads that didn&#8217;t just rely on using the latest fashion, first.</p>
<p>Because just being the first to use the newest technique isn&#8217;t creativity.</p>
<p>It&#8217;s just shopping.</p>
<p><a href="http://jonhoward.typepad.com/livingbrands/2010/02/nothing-is-enough.html"><br />
</a></p>
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		<title>BACK TO THE FUTURE</title>
		<link>http://www.cstadvertising.com/blog/2010/02/back-to-the-future/</link>
		<comments>http://www.cstadvertising.com/blog/2010/02/back-to-the-future/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 11:09:42 +0000</pubDate>
		<dc:creator>dave</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.cstadvertising.com/blog/?p=592</guid>
		<description><![CDATA[How can it possibly be a good general business principal?

Especially in our business.

Blindly imposing the rules is the opposite of what we do.]]></description>
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</strong></p>
<p>A few years ago I read an article in The Evening Standard.</p>
<p>It was about seven masochists and seven sadists.</p>
<p>All men, they would meet up every so often for group sex sessions.</p>
<p>The sadists would perform various brutal acts on the masochists.</p>
<p>One I particularly remember, was the sadists would nail the masochists&#8217; scrotums to planks of wood.</p>
<p>Fair enough.</p>
<p>Not my cup of tea, but they all enjoyed it.</p>
<p>No harm done.</p>
<p>Except they were all arrested and taken to court.</p>
<p>The sadists were charged with GBH (causing grievous bodily harm).</p>
<p>The masochists were charged with <strong>&#8216;accessory before and after the fact&#8217;.</strong></p>
<p>Because the masochists were assisting the sadists in breaking the law.</p>
<p>The sadists got prison, and the masochists got probation.</p>
<p>Even though the masochists testified in court that they were willing participants.</p>
<p>They enjoyed it, they even sought it.</p>
<p>So how could it be an assault?</p>
<p>Personally I take the view that anything&#8217;s okay as long as you fulfil three criteria.</p>
<p>It&#8217;s got to be between Consenting. Adults. In Private.</p>
<p>If you tick those three boxes, whatever you do is no one else&#8217;s business.</p>
<p>It didn&#8217;t matter.</p>
<p>Under the strict interpretation of the law what the sadists had done was an assault.</p>
<p>Damage to someone else&#8217;s physical person.</p>
<p>Whether the other person wanted it, enjoyed it, whatever.</p>
<p>It didn&#8217;t matter.</p>
<p>They deliberately broke the law, <strong>&#8216;with malice aforethought&#8217;.</strong></p>
<p>There was no room for <strong>&#8216;extenuating circumstances&#8217;.</strong></p>
<p>No room for feelings.</p>
<p>No room for judgement.</p>
<p>No room for interpretation.</p>
<p>Just the simple literal application of the rules.</p>
<p>This is actually and deliberately quite thoughtless.</p>
<p>A process without intuitive leaps.</p>
<p>Certainly a process without any creativity.</p>
<p>It doesn&#8217;t leave the possibility open to find a better solution.</p>
<p>All you get is the implementation of the same rules as everyone else.</p>
<p>But then that&#8217;s the idea of the law.</p>
<p>It&#8217;s supposed to be fair to everyone.</p>
<p>Regardless of social-class, age, sexual-preference, religious-persuasion, race, whatever.</p>
<p>That&#8217;s why Justice, the statue on top of the Old Bailey, wears a blindfold.</p>
<p>To signify implementing the rules regardless.</p>
<p>But, as we&#8217;ve just seen, even for the law it&#8217;s not always right.</p>
<p>How can it possibly be a good general business principal?</p>
<p>Especially in our business.</p>
<p>Blindly imposing the rules is the opposite of what we do.</p>
<p>The opposite of creativity.</p>
<p>Where we need to think outside the rules.</p>
<p>To take unfair advantage.</p>
<p>We want something the competition can&#8217;t see coming.</p>
<p>Something they won&#8217;t expect.</p>
<p>And we won&#8217;t get that by following the same rules as them.</p>
<p>We get that by an intuitive leap.</p>
<p>A leap which won&#8217;t show up to people who can only read a balance sheet.</p>
<p>A balance sheet only shows you how things are after they&#8217;ve happened.</p>
<p>A balance sheet can&#8217;t show you something before it&#8217;s happened.</p>
<p>You need vision for that.</p>
<p>You need judgement.</p>
<p>You need to<em> feel</em> what&#8217;s going to work.</p>
<p>Then after it&#8217;s worked, everyone can see it.</p>
<p>Then they can copy it, and enter it on the balance sheet.</p>
<p>But they couldn&#8217;t do that beforehand.</p>
<p>Because you can&#8217;t see the future before it&#8217;s happened.</p>
<p>So you can&#8217;t measure it.</p>
<p>You can&#8217;t put an exact value on it.</p>
<p>You can only do that afterwards.</p>
<p>As Kierkegaard said, <strong>&#8220;Life can only be understood backwards. Unfortunately it must be lived forwards,&#8221;</strong></p>
<p>That takes an intuitive leap.</p>
<p>That takes creativity.</p>
<p>As Steve Jobs said, <strong>&#8220;It&#8217;s not the public&#8217;s job to know what they&#8217;re going to want. It&#8217;s my job to know what they&#8217;re going to want.&#8221;</strong></p>
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